Terms & Conditions
Fees and Payments

• All fees are due at the start of each month or each term.
• Dublin School of Music prefers an automated direct debit plan. Tuition discounts are applied to all lessons paid for by automated direct debit.
• A charge to cover banking fees will apply to any late or failed instalment payments.
• Failure to pay fees on time will result in suspension of classes until the balance is cleared.
• Weekly payments cannot be facilitated.
• Fees can also be paid:
  • By cash/card/cheque at the School
  • By card over the phone
  • Online using the payment link provided by email
  • By bank transfer (EFT) – please include the student’s name as a reference.

Deposits

• For new students, a €30 deposit is required with each booking.
• The deposit will be deducted from your term fees once either:
  a) full payment is made, or
  b) your direct debit/instalment plan is set up.
• As lessons are one-to-one and reserved specifically for you, this deposit is non-refundable.
• If a student fails to attend a booked lesson, the deposit will be used to defray costs incurred by the tutor.

Discounts

• Discounts are available for students learning more than one instrument and for siblings/family members attending the School.
• Discounts are automatically applied to your account.

Student Cancellations & Make-up Lessons

• When you book a lesson, that time is reserved for you. Lessons are charged whether you attend or not.
• To provide flexibility, each student is entitled to three make-up lesson credits per instrument, per school year.
• How it works:
  1. Cancel your lesson in the MyMusicStaff student portal.
  2. A make-up credit will be issued automatically.
  3. Use the credit to book another available lesson with your tutor.
• Unused credits expire at the end of the school year and cannot be carried over or transferred.
• Please cancel lessons as early as possible so that your tutor’s time can be made available to others.
• Important: the system is self-administered — the school office cannot cancel lessons or apply credits on your behalf.
• If exceptional circumstances arise and more than three credits are required, please contact the school administration.

Tutor Cancellations

• In rare cases (illness, emergency, professional performance), your tutor may need to cancel a lesson.
• The School will:
  • Arrange a substitute teacher where possible, or
  • Reschedule the lesson before the end of term, or
  • Provide a full refund for the missed class at term end if rescheduling is not possible.
• If a student misses an agreed rescheduled lesson, it will be considered as having taken place and will not be rescheduled or refunded.

Communication

• Please discuss any issues regarding cancellations or scheduling with school administration and not directly with your tutor.